Chatcomm operates four 12-hour shifts that dispatch police and fire for both cities as well as EMS dispatching for Sandy Springs with Rural Metro Ambulance. Dispatchers answer between 500-600 calls daily. All dispatchers go through several months of training and are certified in Georgia as Emergency Dispatching Operators. Telecommunicators are also certified in Emergency Medical Dispatching, which allows them to give 911 callers medical emergency, pre-arrival instructions. Chatcomm utilizes the AT&T Language Line in order to provide services to all members of both cities populations, including non-English speaking citizens. All police and fire vehicles in both cities utilize Automatic Vehicle Location devices, which allows Chatcomm to dispatch the closest available public safety resource to incidents and have mobile computers in their vehicles that allows dispatchers to share all incident data directly from our Computer Aided Dispatch system.
The center, located in Sandy Springs, utilizes 14 console positions from which our staff provides 911 call taking and police, fire and EMS dispatching. We continually monitor local weather and provide a variety of services through both cities. These include public relations staffs for 911 caller education, civilian police academies, and other community service events. As Public Safety Communication professionals, they dedicate themselves to serve the public and their interest in all manner of emergencies as well as assist all our Public Safety personnel in the performance of their duties. Chatcomm strives daily to meet the expectations and demands of the public, while at the same time continuing to improve staff's knowledge and skills.